【West Malaysia Only】Purchase above RM500 select Free shipping // 【East Malaysia】Above 3kg Please select Weight Based Shipping Option
FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. What are the payment methods available?
www.mombabybuy.com.my offers various kind of Payment Methods as shown below :-
1. Direct Bank Transfer 
You can transfer the payment to the following Bank account directly (e.g. Online Banking, ATM, Direct Deposit).

Banking Account as below:

CIMB Bank Malaysia 
Name: Mom Baby Buy 
Acc no: 8010011251

 

OCBC Singapore

Name: Michael Tey

Acc no : 519405781001

 

After Bank in, please click below link and fill up your payment details:

( https://www.mombabybuy.com.my/notification )

OR you may sent us the above info through whatsapp at 011-64635746.

Note: Your purchased products will not be delivered or order until we have this confirmation.

Q. How long is the deliverty time?
        1. Ready Stock, make shipment within 7-14 working days.

        2. Pre-order, will takes around 4-5 weeks to arrive in our warehouse.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?

- No, Once order is placed. There is no cancellation on it.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in RM.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to mombabybuy@hotmail.com for us or whatapps at 011-64635746 to clear your doubts.